Meliá Cayo Santa María

Anónimo, CA, 2005-04-22
We are a couple in our late 20's who traveled to the Melia Cayo Santa Maria resort between march 29 and april 12. Off the start I have to say that this resort has great potential and with the right type of refining it could be an awesome place to spend a memorable two weeks.

Arrival at the Resort:
By far the worst airport experience that we have ever encountered and we have been to many a locations. It took us a good two hours to make it through the airport and into the buses. This then followed by an hour and 30 minute drive to the resort. All the resort check in is done on the bus which helped not having to spend the extra time once we got there. Once at the hotel we were told that our luggage would be delivered to our rooms. This took about an hour and a half to happen.

Money:
1$canadian=0.79 pesos or 1$us=1pesos

Room:
The room was very nice we were quite impressed with the look of it.

Buffet:
Considering the various travels we have done to Cuba, I have to say that Melia had the best buffet that I have experience (keeping in mind that it still has many horrible dishes). My favorite was the pasta bar along with an impressive bbq style meat section. There is something for everyone and if you stick to what looks reasonable you cant go wrong. If you like to experiment with your food then you may be in for some disappointments.

Lobster Dinner:
This restaurant is located under a hut right beside the pool. Do yourself a favour and avoid this waste of time. The dinner was horrible and for the little piece of lobster that you get it is just not worth it.

Italian Restaurant
By far my favourite with a great meal and great staff would recommend this highly.

Drinks:
The Drinks were fine and depending on the person making them some were better. At the pool bar there were two of the best people at the resort and that was Yoelvis and Rafael. These guys were great and prompt and made some of the best drinks.

Activites:
What a joke the activities would be seen at times but in vary small scale. I am used to going to Cuban resorts and having the Entertainment (animation) staff always around mingling with the tourists and providing interesting things to keep people busy during the day. I have to say that this place lacks all this and I found that the entertainment people lacked the experience to handle a place that needs something bad as it does not have much to offer. NOT ACTIVITIES BY THE BEACH/NO AEROBIC OR STEP and DANCE LESSON HORRIBLE!

Pool:
Pools are very nice and very big and there is also a whirlpool. Problem is as everyone says because the lack of umbrellas many people get up very early in the morning head down to the pool through a towel on the chair and then go back to sleep. This makes it frustrating as we always went to bed late and the last thing I want to do is get up at 7:00 am arrrgghh. The whole week that we were there we never managed to get an umbrella by the pool. You would thing that the management of the hotel could figure out the resorts capacity and provide the appropriate number of Umbrellas.

Beach:
The beach is gorgeous and that's because we love the ocean and the sand. Once again the same problem as by the pool, were there are limited huts and people getting up early and placing their towels on the chairs and then going back to sleep. Considering there are no trees it is hard to get any shade if you need it. Another problem is the bar being so far from the beach so a good thing to do is bring one of those big Tim Hortons coffee mugs that way you can fill it up at the bar and limit your walks to the bar.

Staff:
Most of the staff was friendly with the few exceptions. Weather:
The weather was fantastic.

Entertainment:
By far the worst I have experienced in Cuba. You would think they would get the hint considering most nights most of the people would get up not even half way through the show and head to the lobby bar. AND THEY USED OUR SHOES FOR THE SHOW AND SOMEONE LOST HE'S SHOES!

Summary:
GREAT HOTEL/FOOD AND BEACH. I WILL RETURN TO THIS HOTEL FOR SURE.

if you need more information please send me email at:

sweet_sherry9@hotmail.com

Anónimo, CA, 2005-04-21
We returned from the Melia April 19,the resort is beautiful and the staff the best we have ever encoutered in more than a dozen trips to the Carribean.That said I have to say I would not go back,the area is wide open to the Atlantic and consequently the wind is relentless and sitting on the beach can be very uncomfortable,also as stated by everyone here getting a shady spot is impossible unless you want get out of bed at 5am. to reserve a chair,the hotel has to address this problem because I saw people taking chairs at the pool and beach,selfish would be a too kind a statement.The rooms are well appointed and kept clean,the restaurants are excellent,the 5 course meal at the Italian a la carte was amazing.If you want to go to this area of Cuba I would recommend the Sol,it is a more mature resort with bigger and more pool areas,more shade,comperable food and service.Hope this is helpfull,enjoy Cuba ,the people are AMAZING.

Anónimo, CA, 2005-04-18
We had a wonderful time at this resort.... It is truly beauitful. The lobby is gorgeous, the rooms are the nicest I have ever seen and the pictures really didnt even give them justice.... my mouth dropped when i walked into the room. The food was quite good for cuban standards... I really enjoyed alot of their dishes... LOVED the pesto pasta at the italian restaurant... LOVED the mediterranean restaurant (both of these had really amazing ambiance).... and tried the lobster dinner but wasnt overly impressed with it ... it was just average. And now for my favorite topic... THE BEACH....oh my goodness...this was out of this world... soooo long...great for walking... pristine conditions... the bluest water I have ever seen, and clean. It didnt have palm trees on the beach but it did have umbrellas for shade (if i had one complaint, it would be they could use a few more of these for shade). All the rooms are in good locations and if you arrive at your room and are not happy with it just go to the front desk and ask them to show you on the map what else is available.... Keep your water bottle from your in room fridge and when it is empty you can just get the bar man to fill it up for you (they have purified water on tap) and this way you will have extra water (they fill your fridge once every 2 days).... Resort was very clean... workers worked very hard... we tipped and didnt regret it at all (we even tipped the gardeners and they really appreciated it). Book your a la cartes ASAP (we asked the front dest the second we arrived where we did this...and they told us when the line up would begin...so we were the first ones there...and later in the morning it was like a 1 hour line up that we had avoided by asking in advance).... Did the catamaran trip and felt it was well worth the money... it includes 2 snorkelling stops (only worth the money if you plan to get off the boat and snorkel... we loved it!).... this also includes lunch (chicken or lobster)... Bring insulated mugs.... lots of sunscreen of higher numbers as well as we used 50 some days and still burned!!! walk to the right on the beach and it is a much nicer walk (it will take your breath away).... MAJOR DOWN FALL OF THIS RESORT IF YOU HAVE KIDS: THE DISTANCE FROM THE AIRPORT: 1.5 HOUR DRIVE FROM THE AIRPORT BUT BY THE TIME YOUR PLANE LANDS AND YOU GET YOUR LUGGAGE AND LOAD THE BUS AND TRAVEL YOU ARE LOOKING AT MORE LIKE 3 HOURS FROM THE TIME YOU GET OFF THE PLANE... IT WAS A LONG GO, BUT TO US BEING 27 YEARS OLD WE DIDNT MIND AT ALL...IF I WAS 4 I THINK I WOULD HAVE MINDED!!!).... Nightly entertainment was average... they try really hard and we did enjoy it but dont expect broadway.... kids club looked really nice.... pools were great for all ages... and pools in general were amazing ... very big...various depths... Trees around resort are still growing so they are not full yet... most of the entertainment stuff is next door at the Sol which you can also use (like stuff to entertain kids... ping pong etc... )... We brought our own towel and were glad we did as many people had theirs stolen and it seemed to be a vicious cycle....Quite a bit of walking at the resort because of various paths and the board walk to the beach but we liked the walk as it was very pretty... massage at the resort was great.... Overall... highly recommend... it was a great first cuba experience... in the past i have been to bahamas, dominican, antigua, mexico and now cuba and cuba is right up there after this experience... Relax and have a great time... It is beautiful.

Anónimo, CA, 2005-04-17
My wife and I just got back from the Melia, And we had a great time. Mind you we knew from other reviews, that it wasn't going to be the most happening place, and that was fine for us on this vacation (R & R).
The room was excellent, and we had the same houskeeper 6 of the 7 days. Her name was Lisa Rosa, and she was great. The room was kept spotless, and everyday we came back from the beach, or pool to find a different towel sculpture on our bed (heart, swan, elephant wearing sun glasses,etc.) my wife really enjoyed coming back to that each day.
The restaurants and bars were all exceptional. What stood out was that the Buffet was just as good as the A La Carte restaurants.
Favourites:

Buffet - pasta bar, coffee, breads, O.J., eggs made by Madalin at the omlette bar (she was amazing, every egg we had was made perfectly, asked her to come home with us, but apparently that's frowned upon (Ha! Ha!).

Snack Bar - Margarita pizza, burgers and fries

Beach (creole) restaurant - Mostly the relaxed atmosphere but also the food was good.

Poolside - The lobster dinner was OK. Have to say I didn't think I'd like Pumkin soup, but it was really good.

Mediteranian - Excellent!!

Italian - Good!

The only negative is that there does seem to be a shortage of good fruit.

The bars were all good, no long waits, good beer, good mixed drinks and every white wine I had was from Spain and outstanding.
The beach is paradise, and yes you do have to get there about 6am if you want shade. The pools are big and relaxing (never crowded). Same thing here, you need to go reserve shade by 6am.
Not alot to do which was fine with us. we took long walks and had seistas on the beach or by the pool. We ate and drank and swam and then ate some more. If that sounds good to you then this is the place. We also deep sea fished and met a nice couple from Picton. The skipper cleaned and cooked a king fish that was caught, and made rice and coleslaw with it, and we had it for lunch while we were fishing (king fish is GOOD!!)
The last thing is the staff at the Melia. They are the most polite, friendly, charming and corteous people I have ever come across at any resort or hotel I've been to.
Now I never go back to the same place twice, because I always like to try new spots, but this will be the exception. I can't wait!!

Anónimo, CA, 2005-04-17
Returned from the Melia Cayo Santa Maria on April 2, 2005. This resort is on a very remote chunk of land about 45 miles from the mainland, travelling there is probably the worst part of the trip. The resort is very beautiful and will only get better with age, the grounds are kept very clean. The beach is spectacular and goes for miles, white sand, warm water. Get up early if you want shade, chairs and cabana's are very limited. The pool area is well laid out, 2 great big pools, 2 snack areas off each pool as well as swim up bar. But once again shade is hard to come by, and if your lucky enough to get a lounger their is no guarantee you will get a pad or blue floating device. The food at the snack bars are better than the buffet if you are looking for a change of pace, fresh grilled chicken, pork, pizza, burgers etc. The buffet's breakfast is their best meal of the day, get a omlette made just for you, usually more fresh fruit available in the morning. The Italian restaurant was the best of the a la carte selection, all the restaurants were very nicely decorated and staffed well. It can be difficult to find Ketchup and Mustard, not sure why.....? Nightlife was below average, the entertainment team is working hard but was like a bad high school performance. You can find lots to do if you look for it, go for a bike ride to find the best snorkelling spots, bring dry clothes for the ride back, nothing worse than cycling with wet shorts....better off to bike naked!

All in all the weather was fantastic, drinks were usually cold (bring BIG cups)and the company was the best! Angus would have been proud of his MA and PA.